Payment & Security Policy
Last Updated: April 30, 2025
At Martha’s Collections LLC, your privacy and financial security are our highest priorities. This Payment & Security Policy outlines the payment methods we accept and the security measures in place to protect your sensitive information. When you shop with us, we are committed to providing a safe, seamless, and trusted experience.
1. Accepted Payment Methods
We offer multiple secure and convenient payment options to make your checkout process simple:
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
- Other Payment Options: PayPal
All transactions are processed in USD (United States Dollars) unless otherwise stated during checkout. If you’re using a different currency, your bank or provider may apply conversion rates and transaction fees.
🔔 Please ensure your billing and shipping addresses match your payment method to avoid processing delays.
2. Secure Payment Processing
We use advanced security protocols to protect your payment information at every step.
🔒 SSL Encryption: Our website is secured with 256-bit SSL encryption, safeguarding your personal and financial data during transmission.
🔒 PCI-DSS Compliance: Our payment systems meet Payment Card Industry Data Security Standards to protect your card details from misuse or unauthorized access.
🔒 No Card Storage: We do not store your credit or debit card information. All payments are securely processed through trusted third-party gateways.
🔒 Enhanced Authentication: For high-risk or high-value transactions, we may require additional steps such as one-time passcodes (OTP) or email verification.
3. Fraud Prevention & Order Verification
To help prevent fraud and unauthorized transactions, we may take extra precautions on some orders:
🛡️ Address Verification: We match your billing address with your payment provider to ensure legitimacy.
🛡️ Identity Confirmation: For flagged orders, we may request a phone or email confirmation or a government-issued ID.
🛡️ Manual Review: Orders suspected of fraud may be placed on hold or canceled if verification fails. If you receive a verification email, please respond promptly to avoid delays.
If your order was incorrectly flagged, contact our support team at support@marthascollections.com.
4. Payment Authorization & Order Confirmation
At Martha’s Collections, all orders must be paid in full at the time of checkout. We do not offer cash-on-delivery or pay-later options.
✅ Prepaid Orders Only: Your order will not be confirmed until your payment has been successfully authorized and processed.
✅ Instant Confirmation: Once payment is approved, you will receive an order confirmation email with your purchase details.
❌ Failed Payments: If your payment is declined or not authorized, your order will not be processed. You will need to return to checkout and select a valid payment method.
Please ensure that your billing information is accurate and your payment method has sufficient funds to avoid any delays.
5. Refunds & Chargebacks
Please refer to our Return & Refund Policy for details on return eligibility.
Refunds: If approved, refunds will be returned to your original payment method within 5 - 7 business days, depending on your provider.
Chargebacks: If you believe a charge is incorrect or unauthorized, contact us first at support@marthascollections.com. We will resolve the issue promptly. Filing unnecessary chargebacks without notice may result in account suspension or order restrictions.
6. Compliance with Google & Shopify Policies
We ensure full compliance with major eCommerce platform and advertising policies:
✅ Clear Billing Terms: Our terms and accepted payment methods are clearly communicated on our site.
✅ SSL-Protected Checkout: All personal and payment information is encrypted and securely transmitted.
✅ Transparent Payment Methods: We display all accepted methods at checkout for clarity and confidence.
7. Shopify Security Features
Since our online store is powered by Shopify, we benefit from robust security infrastructure:
🔐 Two-Factor Authentication (2FA): Enabled on all admin accounts to prevent unauthorized backend access.
🔐 Platform Security Audits: Shopify conducts regular checks to patch vulnerabilities and improve protection.
🔐 Built-In Fraud Analysis: Shopify automatically flags suspicious orders based on risk indicators and provides recommendations.
8. Customer Responsibilities
We do our part to keep your data secure—and you can help too:
✔ Use Strong Passwords: Create unique passwords and update them regularly.
✔ Secure Your Devices: Install antivirus software and update your systems frequently.
✔ Watch for Scams: We will never ask for your payment details via phone or email. Report any suspicious messages.
✔ Monitor Transactions: Review your bank statements and report any unrecognized charges immediately.
9. Contact Information
For any payment-related questions, security concerns, or disputes, contact us:
Email: support@marthascollections.com
Phone: +1 (954) 489-8301
Address:
Martha’s Collections LLC
8 Pendergast Rd
Greenville, South Carolina, 29605
United States
Business Hours: 24/7 — We’re here for you every day, including weekends and holidays.
Response Time: We typically respond within 24 hours (up to 48 hours during peak seasons).